The Top 9 KPIs Marketing Managers Need to Track in 2023

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Managers of marketing are essential for the success of any company. Their responsibility is to develop and implement methods that promote brand awareness, produce leads, and boost sales.

However, it’s imperative to have a mechanism to gauge their success to ensure their efforts are paying off. Key performance indicators (KPIs) are helpful in this situation.

KPIs are quantitative measurements that aid in determining the effectiveness of marketing initiatives.

They give marketing managers a data-driven understanding of what is effective and ineffective, empowering them to make wise choices that promote business expansion.

The most typical KPI examples for marketing managers are provided here.

1. Website Traffic:

Website traffic is a crucial KPI for marketing managers.
It counts the number of people who visit a company’s website and assists in gauging the success of marketing initiatives.

For example, if a website has 10,000 monthly visitors, that would be its website traffic metric.

A high website traffic rate may suggest that marketing efforts impact the target market and that the website is a successful marketing channel.

2. Lead Generation:

Lead generation is another important KPI for marketing managers.

It counts the number of leads produced by various marketing channels, including social media, email marketing, and other online marketing initiatives.

For example, if a company runs a Facebook ad campaign and generates 100 leads, that would be its lead generation metric.

A high lead generation rate demonstrates the effectiveness of marketing initiatives and the interest of potential customers in the company’s products.

There are various best practices that can help your organisation generate more leads, which is the process of drawing in and turning prospects into consumers; those are:

  • Offer Valuable Stuff: In exchange for your prospects’ contact information, offer them valuable content. For example, a company may use E-books, whitepapers, webinars and other gated details.
  • Improve your website’s lead-generating capabilities by adding forms, landing pages and calls-to-action that are crystal obvious.
  • Create landing pages for your campaigns with a clear objective and a call to action for your visitors.
  • Create personalised ads and messaging that appeal to each group by segmenting your audience based on their interests and actions.
  • Email marketing: Email is still a powerful technique for generating leads. Use lead magnets to persuade your list to submit their information by sending targeted, customised emails.
  • Utilise Social Media: Promote your material on social media, interact with your fans, and encourage visitors to return to your website.
  • Test and Improve: To find out what works best for your target audience, regularly test and improve your lead generation strategies, including your messaging, offers, and call-to-actions.

Consider working with businesses that are complementary to your own to co-promote each other’s goods or services and to create leads for both enterprises. Ensure Top-Notch Customer Service: You may encourage your clients to recommend you to others and increase your lead generation by providing excellent customer service.

3. Conversion Rates:

A website’s conversion rate is the proportion of visitors who complete a specific action, like constructing a purchase or filling out a form.

This KPI is essential for monitoring the success of marketing initiatives and ensuring that the target market is interested in and engaged with the organisation’s offerings.

For example, if a website has 1,000 visitors and 50 of them make a purchase, the conversion rate would be 5%.

A high conversion rate may signify that marketing tactics impact the intended audience and produce desired results.

A marketing manager should keep track of conversion rate since it offers information on how well their marketing initiatives are working.

Significance of conversion rate:

  • Marketing Campaign Success: The Conversion Rate counts the number of people who perform a desired action (such as make a purchase, complete a form, etc.) compared to the total number of website visitors.

Tracking conversion rates allows a marketing manager to pinpoint areas for improvement in their marketing strategies, such as website design, call-to-actions, or offers.

A marketing manager may maximise return on investment (ROI) and make sure that their marketing initiatives produce the best outcomes by concentrating on raising conversion rates.

  • Customer Behaviour: A marketing manager can modify their marketing initiatives to better match the requirements and interests of their target audience by using conversion rate to gain insights into customer behaviour and the decision-making process.

Marketing Expenditure: A marketing manager can convince top management and stakeholders of the value of their marketing spend by showcasing the results of marketing initiatives in terms of conversion rate.

4. Return on Investment (ROI):

This is a metric used to determine the effectiveness of a marketing plan or campaign.

In terms of the revenue produced from the resources used, it assists in determining the effectiveness of marketing initiatives.

For example, if a company spends $10,000 on a marketing campaign and generates $20,000 in revenue, the ROI would be 100%.

A high ROI means marketing initiatives produce the desired effects and propel business expansion.

5. Engagement Rate:

It gauges how much a customer is invested in a company’s brand. 

This KPI can be monitored through various platforms, including social media, email marketing, and other digital marketing initiatives.

For example, if a post has 1,000 views and 100 likes, comments, or shares, the engagement rate would be 10%.

A high engagement percentage shows that consumers are invested in a company’s brand and that marketing initiatives impact the intended audience. Therefore, how actively your audience engages with your material is gauged by engagement rate. 

Following are some popular techniques for measuring engagement rate and raising it:

6. Email Marketing:

Success in email marketing can be gauged by several essential aspects, such as:
  • Open Rate: The number of receivers who opened your email divided by the overall number of emails sent is known as the “open rate.”
  • The Click-Through Rate (CTR) is a ratio that expresses how many recipients clicked on a link in your email relative to the overall number of emails received.
  • Conversion rate: This gauges the proportion of receivers who completed a desired activity, such as buying something or filling out a form, to the total number of emails sent.
  • Bounce Rate: it counts how many emails, such as those with incorrect email addresses, could not reach the recipient’s inbox.
  • Spam: The number of receivers flagged your email as spam is measured by the spam complaint rate.
  • Forward Rate: This indicator shows how many receivers forwarded your email to other people.
  • Unsubscribe Rate: it counts the number of recipients who chose not to receive further emails from your business.
  • Revenue Generation: This gauges how much money is coming in due to your email marketing initiatives.

7. Social Media Reach:

The number of individuals who view a company’s content on social media is measured by social media reach.

This KPI assists in monitoring the success of social media marketing initiatives and ensures the intended audience is being reached.

For example, if a post has 1,000 views, the social media reach would be 1,000.

A significant social media following can show that a brand is active on social media and that its marketing efforts are reaching the intended demographic.

Source: Freepik

8. Brand Awareness:

The degree of market recognition for a company’s brand is measured by brand awareness.

Numerous techniques, including market research and consumer surveys, can be used to monitor this KPI.

For example, if a brand is mentioned 100 times on social media in a week, that would be a metric for brand awareness.

A high brand awareness rate demonstrates the effectiveness of the company’s marketing initiatives and the recognition of the brand in the marketplace.

Customer surveys help improve brand recognition and can give you insightful knowledge of your target market. 

Knowing how your customers feel about your brand, what they like and dislike, and what they anticipate from you in the future can all be learned from surveys.

The following are some ways that consumer surveys might affect brand awareness:

  • Customer Experience: You may use surveys to pinpoint areas where you can enhance the customer experience, which will likely affect how people perceive and are aware of your business.
  • Customer Feedback: Surveys allow you to get direct customer feedback, which helps deter awareness of brand and mine your brand strategy and messaging.
  • Building Relationships: By demonstrating to your consumers that you appreciate their opinions and are devoted to making adjustments in response to their comments, surveys can help you develop stronger relationships with them.
  • Customer Loyalty: By demonstrating to your customers that you are interested in their experiences and committed to making adjustments based on their feedback, surveys can help you enhance customer loyalty.
  • Brand Awareness: By posting questions about your brand, such as brand recognition, brand image, and brand reputation, surveys may also be used to gauge brand awareness.

9. Sales Revenue:

Sales revenue refers to the amount of money generated from sales.

It is an important KPI to track as it helps businesses determine the success of their marketing efforts.

For example, if a company generates $100,000 in sales revenue in a month, that would be its sales revenue metric.


To gauge the success of their initiatives and spur business expansion, marketing managers must use KPIs.

The examples above are some of the most typical KPIs used in marketing, and they offer helpful information about what is and is not working.

Marketing managers may make wise decisions that foster corporate expansion and guarantee the success of their marketing initiatives by monitoring these KPIs.